Shipping policy

Class1 Watches: Shipping Policy

At Class1 Watches, we are dedicated to providing a seamless and secure delivery experience for every timepiece. All watches are shipped worldwide with full insurance and tracking to ensure they arrive safely in your hands.
1. Order Processing
Following payment clearance, all orders are processed and dispatched promptly. Australian orders are shipped within 1–2 business days, while international orders are shipped within 2–3 business days. Once your order is dispatched, you will receive an email confirmation containing your tracking number.
2. Shipping Methods & Security
We partner with trusted, premium couriers to guarantee the safety of your investment. Our primary shipping partners include DHL Express, Australia Post Express, and FedEx (for select international destinations).
Every shipment is secured with comprehensive protection measures. Your timepiece is insured for its full value against loss or damage during transit. A signature is required upon receipt to ensure the package reaches you directly, and a tracking number is provided for you to monitor your delivery status in real-time.
3. Estimated Delivery Times
Delivery timeframes are estimates and may vary based on destination and potential courier or customs delays. Australian deliveries typically arrive within 1–3 business days, while international deliveries take approximately 3–10 business days.
4. Customs, Duties, and Taxes
For international shipments, the recipient is responsible for all import-related fees, which may include import duties, Value-Added Tax (VAT) or Goods and Services Tax (GST), and customs clearance fees. These charges are determined by the destination country's customs authorities and are not included in the item price or shipping cost. We recommend contacting your local customs office for an estimate of these fees before placing an order.
5. Lost or Damaged Shipments
In the rare event that a package is lost in transit or arrives damaged, please adhere to the following procedure to facilitate an insurance claim. First, notify us immediately at within 48 hours of delivery (or expected delivery date). Second, retain all packaging materials, including the original box and all contents, as they are required for the investigation. We will initiate a formal claim with the insurer and courier. A full refund or replacement will be issued only after the claim has been officially confirmed and settled by the insuring party.
6. In-Person Collection (Sydney, NSW)
For clients in the Sydney area, we offer a private in-person collection service. This service is available by appointment only. To ensure security and privacy, we do not accommodate walk-ins or try-on requests. Please contact us to arrange a collection time.
7. Contact Information
For any questions related to shipping, please do not hesitate to contact us at . We are located in Sydney, NSW, Australia.